Product Launch: AI Real-Time Translator
Credit unions serving diverse communities face a fundamental member service challenge: providing quality support to members who speak languages other than English. Traditional solutions -- bilingual staff hiring, third-party interpreter services, and language line subscriptions -- are expensive, slow, and often unavailable at the moments members most need help. AviaryAI's AI Real-Time Translator changes this by enabling any staff member to deliver exceptional phone service in any language, in real time.
Our clients’ support teams can now deliver exceptional phone service to diverse customer bases with real-time translation for a fraction of the cost of traditional translation services.
Service representatives simply add the AI translator to their current call and immediately begin sending and receiving translated messages through the easy-to-use live translation tool.
The translator provides accurate translation with only a 2 second latency once the customer is done speaking helping your team reduce call times and improve customer satisfaction.
Our translation log feature ensures all communication is captured (in both languages) making it easy to meet regulatory requirements.
Book a demo with AviaryAI to equip your team with an always available language assistant: https://calendly.com/aviaryai
Frequently Asked Questions
What languages does AviaryAI's real-time translator support?
AviaryAI's real-time translation supports major languages serving US credit union populations, including Spanish, Vietnamese, Mandarin, Tagalog, Korean, and others. Contact AviaryAI to confirm support for your institution's specific language needs.
How does AI translation compare to professional interpreter services for accuracy?
AI translation has improved dramatically and performs well for standard financial conversations. For highly complex legal or dispute resolution conversations, human interpreter backup remains advisable. AviaryAI's translator is designed for the routine member interactions that represent the vast majority of multilingual service needs.
Does the Equal Credit Opportunity Act require credit unions to provide language access?
While ECOA's language requirements focus specifically on adverse action notices and certain disclosures, the CFPB has issued guidance encouraging financial institutions to provide accessible language services. Proactive multilingual capability also demonstrates commitment to equitable member access.
