Aviary Advance AI, LLC Privacy Policy

Effective Date: December 2023


Aviary Advance AI, LLC ("Aviary", "we", "us", or "our") is committed to protecting the privacy of individuals ("you" or "your") interacting with our generative AI voice agents used in making phone calls to new and existing customers. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information.

1. Personal Information We Collect

When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

We may collect personal information directly from you, our clients, and service providers. This information may include but is not limited to:

  • Contact details such as name, address, email, and phone number.
  • Voice recordings and transcripts from interactions with our voice agents
  • Technical information such as IP addresses, device information, and usage data.

2. How We Use Your Personal Information

We use the collected personal information for the following purposes:

  • To provide and improve our services, including making and managing voice agentcalls.
  • To communicate with you regarding our services and respond to your inquiries.
  • For research and development to enhance our AI capabilities.
  • To comply with legal obligations and protect our rights and interests.

3. Sharing Your Personal Information

We do not sell your personal information. However, we may share it with:

  • Third-party service providers, such as Microsoft Azure for cloud services and Twilio for making phone calls.
  • Clients, in the context of providing our services.
  • Legal authorities, if required by law or to protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is entirely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • The right to access, correct, or delete your personal information.
  • The right to object to or restrict the processing of your personal information.
  • The right to withdraw consent for processing your personal information, where consent is the basis for processing.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aviary Advance AI, LLC  

3023 N Clark St, #248, Chicago, IL 60657

Email: support@helloaviary.ai

This Privacy Policy is effective as of the date mentioned above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. Your continued use of our services after the posting of any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

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